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Right of Withdrawal

If you are a consumer (i.e. a natural person who places an order for purposes which cannot be attributed to your commercial or self-employed professional activity), you are entitled to a right of withdrawal in accordance with statutory provisions as follows:

Withdrawal Instructions

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

  • on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these were delivered together;
  • on which you or a third party designated by you, who is not the carrier, took possession of the last item, if you ordered several goods as part of a single order and they were delivered separately;
  • on which you or a third party designated by you, who is not the carrier, took possession of the final partial shipment or the last piece, if you ordered a good that is delivered in several partial shipments or pieces;

In order to exercise your right of withdrawal, you must inform us (BIKEBOX GmbH, Stuttgarter Str. 72, 78628 Rottweil-Neufra, Telephone: 0741/206770-00, Email address: info@bikebox-shop.de) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed sample withdrawal form, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of your right of withdrawal before the period of fourteen days expires.

Consequences of Withdrawal

If you cancel this contract, we will reimburse you all payments received from you, including the delivery costs (except for any additional costs arising from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than within fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have provided evidence of having returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days expires.

We cover the return shipping costs.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.

The right of withdrawal does not apply to distance selling contracts

  • for the supply of goods that are not prefabricated and for which production is determined by the consumer’s individual selection or specification, or which are clearly tailored to the personal needs of the consumer.

Sample Withdrawal Form
 
 (If you wish to cancel the contract, please complete this form and send it back.)
 
- To BIKEBOX GmbH, Stuttgarter Str. 72, 78628 Rottweil-Neufra, Email address: info@bikebox-shop.de :
 
 - I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
   the provision of the following service (*)
 
 - Ordered on (*)/ received on (*)
 
 - Name of the consumer(s)
 - Address of the consumer(s)
 - Signature of the consumer(s) (only if notification is made on paper)
 - Date
 
 (*) Delete as appropriate.


Stand: 02/2025