General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (BIKEBOX GmbH) via the website www.bikebox-shop.de. Unless otherwise agreed, any incorporation of your own terms is hereby excluded.

(2) For the purposes of the following provisions, a consumer is any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person, or a partnership with legal capacity, who acts in the exercise of their independent professional or commercial activity when concluding a legal transaction.

§ 2 Conclusion of the Contract

(1) The presentation and advertising of items in our online shop does not constitute a binding offer to conclude a sales contract.

(2) By submitting an order via the online shop by clicking the button “order with binding payment obligation” you are placing a legally binding order. You are bound by the order for a period of two (2) weeks after placing it; any right you may have to withdraw your order remains unaffected.

• a) If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will either be taken to the order summary page in our online shop or redirected to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, the order details will be displayed as an order summary either on the website of the instant payment provider or after you have been redirected back to our online shop.
• b) Before submitting the order, you have the opportunity to review the details in the order summary again, to change them (also using the browser’s “back” function), or to cancel the order.

(3) We will promptly confirm the receipt of your order submitted via our online shop by email. Such an email does not constitute a binding acceptance of the order unless it simultaneously declares acceptance in addition to confirming receipt.

(4) A contract is only concluded when we accept your order by means of a separate acceptance declaration or by delivering the ordered items.

(5) If delivery of the goods you ordered is not possible, for instance because the relevant goods are not in stock, we will refrain from accepting the order. In this case, no contract is concluded. We will promptly inform you and immediately refund any consideration already received.

§ 3 Prices, Shipping Costs

(1) The prices listed on our websites are understood to be total prices and include the statutory sales tax. Any applicable shipping costs are shown separately.

(2) Shipping is at your expense. An overview of the shipping options and the resulting shipping costs can be found in the “Shipping” section. The shipping costs will also be displayed to you on the summary page before placing the order and must be confirmed.

(3) If we fulfill your order in accordance with § 6 (1) through partial deliveries, shipping costs will only be incurred for the first partial delivery. If the partial deliveries are made at your request, we will charge shipping costs for each partial delivery.

§ 4 Payment

(1) Payment is generally made according to your choice by advance payment, cash on delivery, or direct debit. Likewise, the payment methods described in more detail in § 5 of these Terms and Conditions (Klarna, PayPal) are offered.

(2) However, we reserve the right to deliver only against cash on delivery (immediate payment upon delivery). If it becomes known to us after the conclusion of the contract that payment of the purchase price is endangered due to insufficient financial capability, we are entitled to require advance payment or, if we have unsuccessfully set a deadline for the payment of the purchase price, to withdraw from the contract. However, you have the right to avert these consequences by providing security.

(3) During any delay in payment, we are entitled to charge default interest at a rate of 5 percentage points above the base rate (§ 247 BGB) per annum. We reserve the right to claim evidence of any higher damage.

(4) In the event of delayed payment or otherwise obvious lack of creditworthiness, all further claims against you become immediately due.

(5) You are only entitled to set off claims that are undisputed by us or have been legally established against us. You may exercise a right of retention only to the extent that your counterclaim is based on the same contractual relationship.

§ 5 Special Agreements Regarding Offered Payment Methods

(1) Payment via Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made directly to Klarna:

• Instant bank transfer: Available in Germany. Your account will be debited immediately after placing the order.

You can find further information and Klarna’s terms of use here. General information about Klarna is available here. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and as specified in Klarna’s privacy policy.

You can find more information about Klarna here. The Klarna App is available here.

(2) SEPA Direct Debit

By choosing to pay via SEPA direct debit, you authorize us, by issuing a corresponding SEPA mandate, to debit the invoice amount from the account specified by you.

The direct debit will be executed within 10 days after the conclusion of the contract.

The period for transmitting the pre-notification is shortened to 5 days before the due date. You are obligated to ensure that the account is sufficiently funded on the due date. In the event of a returned direct debit due to your fault, you shall bear the applicable bank fee.

(3) Payment via "PayPal" / "PayPal Checkout"

When selecting a payment method offered via "PayPal" / "PayPal Checkout", the payment processing is carried out by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly labeled button on our website as well as during the online ordering process. For the payment processing, "PayPal" may use additional payment services; if special payment conditions apply, you will be informed of these separately. For more detailed information about "PayPal", please visit https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

§ 6 Delivery

(1) We are entitled to make partial deliveries to a reasonable extent.

(2) Delivery is made within the delivery period specified for the respective product. The delivery period is subject to timely self-supply.

(3) In the case of advance payment, the delivery period begins upon receipt of the full purchase price plus shipping costs in our business account.

§ 7 Retention of Title

The goods remain our property until the full purchase price has been paid.

§ 8 Warranty

I. Consumers

(1) We are liable for material or legal defects in delivered items in accordance with the applicable statutory provisions. The limitation period for statutory warranty claims is two years for new items and one year for used items, starting from the delivery of the goods.

(2) Warranty is excluded in the case of improper use of the delivered goods as well as for wear and tear resulting from use (brakes, tires, and other consumables).

(3) The delivered items must be carefully inspected immediately after delivery to you or to a third party designated by you. They shall be deemed approved by the buyer with respect to any obvious defects or other defects that would have been recognizable upon prompt, careful inspection, unless we receive a written notice of defect within 14 working days after delivery.

II. Entrepreneurs

(1) The warranty period is one year from delivery or, where acceptance is required, from acceptance. This period does not apply to claims for damages arising from injury to life, body or health, or from intentional or grossly negligent breaches of duty by us or our vicarious agents, which are subject to the statutory limitation periods.

(2) The delivered items must be carefully inspected immediately after delivery to you or to a third party designated by you. They shall be deemed approved by the buyer with respect to any obvious defects or other defects that would have been recognizable upon prompt, careful inspection, unless we receive a written notice of defect within 7 working days after delivery. With regard to other defects, the delivered items shall be deemed approved by the buyer if the notice of defect is not received by us within 7 working days after the defect becomes apparent; if the defect was already obvious at an earlier time during normal use, that earlier time shall determine the start of the notice period. Upon request, a disputed delivered item must be returned to us free of charge. In the event of a justified notice of defect, we will reimburse the costs of the most economical shipping method; this does not apply if the costs increase because the delivered item is located at a different place than the intended place of use.

(3) In the event of material defects in the delivered items, we are initially obliged and entitled, at our discretion and within a reasonable period, to carry out subsequent performance or replacement delivery. In the event of failure, i.e. if subsequent performance or replacement delivery is impossible, unreasonable, refused, or unduly delayed, you may withdraw from the contract or appropriately reduce the purchase price.

(4) The warranty shall be void if you modify the delivered item without our consent or have it modified by third parties, thereby rendering defect rectification impossible or unreasonably difficult. In any case, you shall bear the additional costs for defect rectification arising from such modification.

(5) Delivery of used items is made excluding any warranty for material defects.

§ 9 Liability

(1) We are liable to you in all cases of contractual and non-contractual liability for intent and gross negligence in accordance with the statutory provisions.

(2) In all other cases, unless otherwise provided in paragraph (3), we are only liable for the breach of a contractual obligation that is essential for the proper execution of the contract and on which you as a customer may regularly rely (the so-called fundamental obligation), and even then only limited to the compensation of foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provisions of paragraph (3).

(3) Our liability for damages arising from injury to life, body or health and according to the Product Liability Act remains unaffected by the aforementioned limitations and exclusions of liability.

§ 10 Severability Clause

Should any individual provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall not be affected. The wholly or partially invalid provision shall be replaced by an agreement between the parties that corresponds to what would reasonably have been agreed upon in terms of content and purpose of the Terms and Conditions had this situation been anticipated.

§ 11 Choice of Law, Place of Performance, Jurisdiction

(1) German law shall apply. For consumers, this choice of law shall only apply to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s habitual residence is not withdrawn (principle of favorability).

(2) The place of performance for all services arising from our business relationships, as well as the jurisdiction, is our registered office, provided that you are not a consumer but a merchant, a public-law legal entity, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your residence or habitual abode is not known at the time of filing the lawsuit. The right to bring proceedings in another statutory jurisdiction remains unaffected.

(3) The provisions of the United Nations Convention on Contracts for the International Sale of Goods explicitly do not apply.

Effective: 02/2025